I have been in the call center business for more than 3 years.
I was a team leader as well as a project leader for a wireless client at New Jersy.
I was responsible for our second voice based support center at NJ along with recruitment.
I have experience in
tech/non-tech plus with voice based/web based support. I have experience with almost all the CRM packages with six sigma approach.
Lemme know if I can be any help for you. or I can join with you.