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Reply To: Setting up a Call Centre in India


Dear Deepak/Kris,
Just lost touch over last few months but would seriously like to know how many of the top BPO/CC are running on VoIP. I agree its def. a cheaper alternative to an IPLC but when you are in a service industry like above, then what is your pick? More importantly how much is people’s mindset and how much is technology to be blamed for this.