27th October 2003 at 10:13
#12940
shantanu
Guest
Dear Deepak/Kris,
Just lost touch over last few months but would seriously like to know how many of the top BPO/CC are running on VoIP. I agree its def. a cheaper alternative to an IPLC but when you are in a service industry like above, then what is your pick? More importantly how much is people’s mindset and how much is technology to be blamed for this.
Regards