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Reply To: call center setup

Shikha Rai

Hi Lokesh,

It’s interesting to see you volunteer sharing your experiences on CC setup. Could I please know some details on what is the IT/ Telecom infra reqd? Our company (IT peripherals trading MNC) is considering following options: In-house/ Outsourced; Single tollfreeno./UAN/Pager service etc. What are your views?