hello kaushal,
Your ambition is high (keep it up).
-CRM industry will grow in one or other form .
-max salary & “NAME in industry” both depends on your afforts and devotion.
tip is stick to one part of CRM and hon your skills in it.instead of trying to become jack of all
as you mentioned you are trainer there are lots of empty slots for trainer to work on specially in India.
American accent is easy to grasp and adopt. Here agents mainly lack in Telesales skills.
we must REALISE the fact that call center is a challanging industry, main profit is in Telemarketing part. Try to train your agents well(WITH VISIBLE EFFECT)