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Reply To: Setting up a call center

Vinay Talwar

Hi Angsuman,

As I have said in some other place on this site, other than technology it is very important to focus on ‘People and Processes’. Please keep this in mind while developing your business idea.

Further, other than the IPLC or leased line, the cost of setting up a 120 seater contact center could range from Rs 6 to 9 crores depending upon various factors.

In case you want more details or clarifications feel free to respond and I would be gald to help.