Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Reply To: Customer behaviour

#11664
Donna B.
Guest

There is no exact science for this, but you might try the Mitan-C model. Frustration levels will certainly vary by industry, but this model will – at least – factor in recall to help you to predict staffing. You have to buy a product called PhoneCalc to use it. Here’s a link that explains it:

http://www.mitan.co.uk/phchelp/mdlebex.htm