Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Reply To: Forecasting & Planning

#11378
Natasha Srinivas
Guest

To calculate the effective index; efficiency index and finally the Call centre performance index some ten different performance metrics are used in each case. Could anyone list out each of those metrics and the basic calculations/formula used to arrive at the correct answer?
Thanks.