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Reply To: Manila Opportunity

Nirmalya MItra

Dear Mr. Narasimham,

We are a state-of-the-art Contact Center operating from today’s rising Customer Management destination – INDIA. Saffron INDIA, offer many advantages, serving as the ultimate answer for outsourced customer management needs of major global companies.

Our core competence lies in providing a spectrum of customer services, email handling and marketing processes which bring significant cost advantages, thereby reducing your Customer relationship management costs by at least one third.

Founded in 1999, Saffron is the brand name of Air Infotech Ltd. – a Contact center in New Delhi, India – which has been set up by the US $ 2.3 billion London based multinational conglomerate – “The RBG group”.

We offer 24×7 outsourced customer relationship management services to global corporations world wide assisting our clients through high quality client service delivery across multiple customer contact channels .

Saffron INDIA offers –
# A whole spectrum of services including inbound-outbound voice services, data processing & back office processes, web enabled services and professional consultancy services.
# 24 X 7 services to help corporate capitalize on time zone difference.
# Access to high quality manpower.
# Proven networks with dedicated leased line connectivity to US & UK.
# Strategic alliances with global consultants for IT and Training Capabilities.
# State-of-the-art infrastructure built on a modern 80,000 sq ft facility
# Comprehensive backup, full redundancy and security features.

Together with the above Saffron’s superiority lies in the following areas: –
# Scalability from the current seat capacity of 300 seats to 1500 seats.
# UK – US market front end bringing solutions to your doorstep immediately.
# Financial muscle (US $ 2.3 billion, London based RBG group) to pull through growth for the next 5 years.
# Consultants & Trainers from overseas. (Acquired Call Centre College UK – a pioneer in setting benchmarks for training practices in UK)
# Commitment to becoming an international contact centre with assurance for delivery at international standards.

We would be glad to discuss how we could assist you to service your customers round the clock, around the globe.

Looking forward to discussing further with you.

With best regards