28th June 2001 at 10:32
#11005
vinay kumar
Guest
I am going for an interview for a job in a Banks call centre.Could any one please suggest the sites wherein I can learn the various calculations/formulas applicable to arrive at the call centre statistics? What kind of measures to set up/what kind of targets to set and what data to collect for this measurement?and what principals to apply to analyse this data?
Thank you.
Vinay