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Erlang C functions |
  
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Erlang C functions |
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There are two Erlang C functions included with Erlang for Excel:
| • | ErlCAgents() Used to estimate how many call centre agents are required in an hour to meet service level targets. |
| • | ErlCCalls() Used to estimate how many calls a call centre can handle with a given number of agents. |
Analytical intervals
These functions assume that call volumes entered and returned relate to a one hour period. Different analytical intervals can also be used (for example: 15 minutes and 30 minutes).
See also