CCXLOccupancy()

Purpose

This function returns an estimate of the overall occupancy of the agents handing inbound calls. That is, the percentage of time that they are speaking to callers.

Format

=CCXLOccupancy ( Agents , Calls , Duration )

Result

A real number between 0 and 1, where 0 means no occupancy and 1 means full occupancy. A cell displaying this result would usually be formatted as a percentage so that the percentage occupancy is shown.

Arguments

Name	Description	Units	Limits
Agents	The number of agents answering inbound calls	(Unitless)	Between 0 and 10000
Calls	The number of calls received in one hour	(Unitless)	Between 0 and 300000
Duration	The average length of the calls after they have been answered	Seconds	Between 1 and 3600