Westbay Engineers Ltd.
Crawley, UK
10th. March 2008
Click here for more
information
We are pleased to announce the release of version 3 of Ansapoint; our powerful call
centre analysis software. Version 3 has been written specifically for Windows Vista,
but also works on all versions of Windows from Windows 95. Version 3 boasts improved
performance against previous versions; a new appearance and improved integration with
Windows Vista.
Ansapoint is a software tool which can help you work out how many
agents you need at a call centre in order to answer your incoming calls according to
service targets which you specify. Ansapoint will also estimate the number of trunks
which should be connected to your call centre to handle the peak incoming traffic.
Full charting and printed reports are also offered, making Ansapoint a versatile and
flexible forecasting tool.
"The
Software package is wonderful tool and a must for any call center or help desk."
Owen Reese, Fleet Mortgage Group |
|
Click here
for more information on downloading Ansapoint.
Ansapoint uses a familiar and intuitive interface, allowing you to define the calling
patterns within a day.
The Ansapoint main window
The right hand side of the window is used to enter and display call data.
Separate entries (rows) are made for each time period. Time intervals can be either
15, 30 or 60 minutes. As soon as you enter the number of calls for an hour or half
hour in the yellow column, Ansapoint calculates the following results:
- The number of agents required
- The Average Speed to Answer (ASA).
- The average length of the queue
- The percentage of time that the agents are occupied
- The percentage of time that all agents are busy
- The number of lines required into the ACD system serving the call centre
Despite it's ease of use, Ansapoint offers advanced reporting features. A printed
report is available for each day, which details the call volumes and analytical results
for each hour (or half hour), and summarises the call properties and service level targets
of the days' projects.
Charting in the form of bar and line graphs is also available which shows the agent
requirements for each hour of the day being analysed and plots the agent occupancy against
time. Charts can be printed, or can be pasted into other applications such as
Microsoft Word.
An Ansapoint chart
Ansapoint is available for immediate download and can be working on your
computer in five minutes.
Click here for
more information on downloading Ansapoint. |
