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Call centre analyzer
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  • VoIP softswitch

    DUAL Softswitch is a complete Voice over IP switching and billing solution.  Flat monthly rate.

    Web control panels; Least Cost Routing; Excel tariff uploads; SIP and H323 support.

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Call Center LDi

  • Ansapoint

    Easily estimate the number of agents and trunks required at your call centre.

    Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing features.

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    An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your own Excel spreadsheets.

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    An easy to use and fast Windows product offering Erlang B, Extended Erlang B, Erlang C and Call Minutes calculators.

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Shahbaz - 25 Aug 2009

Hi All
please can anyone share his thoughts with me for setting up a 20 seats call center.The clients are in UK and we setup the call center in Islamabad.Send me detail of Routing and termination and LDI etc.

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Last modified: 09 November 2008

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