|
|
 |
|
-
Easily estimate the number of agents and trunks required at your call centre.
Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing
features.
|
|
-
An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your
own Excel spreadsheets.
The ultimate in call centre modelling flexibility and data sharing.
|
|
-
An easy to use and fast Windows product offering Erlang B, Extended Erlang B,
Erlang C and Call Minutes calculators.
Four products in one, plus Erlang for Excel free.
|
|
|
 |  | Joseph - 14th October 2002 (23:10 GMT) | | |
|
I am working 4 a Call Center in Delhi catering to needs of Local Customers. I & few of my Collegues
would like to start off with Call Center . To beginwith we want it to a Domestic one . Pls Mail me ur opinion & necessary steps to go bout this . |
| | Vishal Jhamb - 14th October 2002 (13:13 GMT) | | |
|
Jasleen,
CC in Chandigarh will cost approx. 3.20 Lacs per seat for 48 seats ( Not including Land & Building ). But if U go for ASP ( Technology / Telecom ) This cost shall be approx. 2.25 Lacs. We are setting up one in Chandigarh already, so we can help.
Vishal Jhamb |
| | jasleen - 13th October 2002 (18:06 GMT) | | |
|
| I am interested in setting up a call center of 48 seats in Chandigarh(INDIA).Could anyone tell me about the cost of the project including space required and financing the same.Further I would like to know as how to obtain business from US . |
| | vijay chalke - 11th October 2002 (17:37 GMT) | | |
|
At present we are into software development & Web Designing.
We are interested in setup a Call Canter in Mumbai(India).
Can anyone help me ? |
| | Evan H - 13th September 2002 (17:16 GMT) | | |
|
| I work for a small American Economic Development Corporation in Michigan, and we are currently pursuing the idea of attracting a call center to the area. Land is inexpensive, and there are already buildings in the area ripe for renovation. If anyone has information, I would greatly appreciate the help |
| | Ashish - 10th September 2002 (09:13 GMT) | | |
|
Hi sandip
Ther er 2 basic techs for a call center
switch based and server based
which one are u planning for |
| | James Wilson - 9th September 2002 (23:25 GMT) | | |
|
MEL G
Did you make it back from Sri Lanka? We spoke before you left. Give me a call.
James Wilson
James@downetworks.com
+1770 937 9519 |
| | Sandip - 10th August 2002 (12:19 GMT) | | |
|
Can someone let me know the different types of call centre and the processes involved for setting up a call centre .
What are the isssues required to keep in mind before setting up the most appropriate solution .
Please share your experience and educate me .
Is there any good site where I can learn on call centre . |
| | James Wilson - 9th August 2002 (17:36 GMT) | | |
|
Hi Mel,
I would be interested in providing the VoIP connectivity. We are all Cisco based shop. Either a Cisco 5350 or a few Cisco IADs on your end. Have a good trip to Sri Lanka!
Cheers,
James Wilson
DOW Networks |
| | Mel G. - 8th August 2002 (09:39 GMT) | | |
|
I am looking to set up one of the first outsourcing call centers in Sri Lanka to service UK ans USA customers. We are getting tax free and duty free concessions with other benefits from the government. We will be using VOIP to terminate the calls into the call center since it is legal to do so in this context and the technology has been proven and using Avaya as our ACD platform.
What I need help in is two things.
1. Who has good accent training programs for agents.
2. Who could speak to me about the pricing structure and terms for contracts.
We will have a 50 seat call center initiall and then expand to 100.
You can call me at 447887674574 in London. |
|
| |
|
 |
Post a reply to this article
|
|
|
|
|
|
