There is a minimum number of agents that MUST be available to answer inbound calls in order for a stable situation to exist. Failure to provide this minimum number of agents would create in an ever increasing call queue size and cause a high level call abandonments that cannot be analysed using the Erlang C traffic model.
If you enter an insufficient number of agents as an argument into the following functions, you will see the error value "#DIV/0!":
If you see this error, increase the number of agents provided to the function in the relevant argument. Alternatively, you can find out the minimum number of agents required for a stable call queue using the following function:
CCXLMinimumAgents( Calls , Duration )
where Calls is the number of calls offered to the agents in one hour and Duration is the average length of the calls in seconds.