Purpose
This function estimates the average delay that all callers will experience before their calls are presented to an agent.
Format
=CCXLASA ( Agents , Calls , Duration )
Result
A positive integer or zero.
Arguments
Name |
Description |
Units |
Limits |
Agents |
The number of agents answering inbound calls |
(Unitless) |
Between 0 and 10000 and more than the minimum agents required for stability. |
Calls |
The number of calls received in one hour |
(Unitless) |
Between 0 and 300000 |
Duration |
The average length of the calls after they have been answered |
Seconds |
Between 1 and 3600 |