| Introduction to CC-Excel |
 | Who is CC-Excel for? |
| Installing CC-Excel |
| Excel add-ins |
| Erlang traffic models |
| Important notice |
| Copyright and use restrictions |
| Licensing requirements |
| Warranty |
| How to contact us |
| Using CC-Excel |
| Using Excel functions |
| CC-Excel functions |
| Analytical intervals |
| Service level targets |
| Error values |
| Minimum agents |
| CC-Excel function reference |
| CCXLAgents() |
| CCXLCalls() |
| CCXLDuration() |
| CCXLASA() |
| CCXLQueue() |
| CCXLOccupancy() |
| CCXLAllBusy() |
| CCXLService() |
| CCXLLines() |
| Example workbook |
| Calculators |
| Ansapoint |
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