- A -
ACD
Agents
- B -
B.H.T.
Blocking
- C -
Calculating
Call center
Call centre
Call Minutes Calculator
Call Minutes Calculator | |
The Call Minutes Calculator window | |
Performing a calculation | |
Example calculations | |
How many minutes? |
Cancel
- D -
Delay
- E -
Erlang
Erlang traffic models | |
The Erlang B Traffic Model | |
The Extended Erlang B Traffic Model | |
The Erlang C Traffic Model |
Erlang B
Erlang B Calculator
Erlang B Calculator | |
The Erlang B Calculator window | |
Performing a calculation | |
Example Calculations | |
How many lines? | |
How much traffic? | |
How much blocking? |
Erlang C
The Erlang C Traffic Model | |
The Erlang C variables | |
Performing a calculation | |
Example calculations | |
How much delay? |
Erlang C Calculator
Erlang C Calculator | |
The Erlang C Calculator window | |
Performing a calculation | |
Example calculations | |
How many agents? |
Examples
Example Calculations | |
How many lines? | |
How much traffic? | |
How much blocking? | |
An example calculation | |
Example calculations | |
How many agents? | |
How much delay? | |
Example calculations | |
How many minutes? |
Extended Erlang B
Extended Erlang B Calculator
Extended Erlang B Calculator | |
The Extended Erlang B Calculator window | |
Performing a calculation | |
An example calculation |
- G -
- H -
- I -
Introduction
Westbay Traffic Calculators | |
Who are the traffic calculators for? | |
Starting the calculators | |
Erlang B Calculator | |
Extended Erlang B Calculator | |
Erlang C Calculator | |
Call Minutes Calculator |
- L -
Layout
The Erlang B Calculator window | |
The Extended Erlang B Calculator window | |
The Erlang C Calculator window | |
The Call Minutes Calculator window |
Legal notice
Licence
Lines
- M -
Minimum
Minutes
- O -
Overflow
- P -
Probability
- R -
- S -
Stop
- T -
Traffic calculators
Westbay Traffic Calculators | |
Navigating the calculators | |
Licensing requirements | |
Copyright and use restrictions | |
Warranty |
Traffic models
Erlang traffic models | |
The Erlang B Traffic Model | |
The Extended Erlang B Traffic Model | |
The Erlang C Traffic Model |
- W -
Westbay Traffic Calculators
Westbay Traffic Calculators | |
Who are the traffic calculators for? | |
Navigating the calculators | |
Licensing requirements | |
Copyright and use restrictions | |
Warranty |
Window