A B C D E F H I J K L M N O P R S T U V W X Y Z

- # -

- 3 -

30 minute intervals

- A -

ACD

Agents

Analytical intervals

- B -

B.H.T.

Blocking

Busy Hour Factor

- C -

Calculating

Call center

Call centre

Call Minutes Calculator

The Call Minutes Calculator | |

The Call Minutes Calculator window | |

Performing a calculation | |

The Call Minutes Calculator window | |

Example calculations | |

How many minutes? |

Cancel

- D -

Delay

- E -

Erlang

Erlang traffic models | |

The Erlang B Traffic Model | |

The Extended Erlang B Traffic Model | |

The Erlang C Traffic Model |

Erlang B

Erlang B Calculator

The Erlang B Calculator | |

The Erlang B Calculator window | |

Performing a calculation | |

Example Calculations | |

How many lines? | |

How much traffic? | |

How much blocking? |

Erlang C

The Erlang C Traffic Model | |

The Erlang C variables | |

Performing a calculation | |

Example calculations | |

How much delay? |

Erlang C Calculator

The Erlang C Calculator | |

The Erlang C Calculator window | |

Performing a calculation | |

Example calculations | |

How many agents? |

Erlang for Excel

Examples

Example Calculations | |

How many lines? | |

How much traffic? | |

How much blocking? | |

An example calculation | |

Example calculations | |

How many agents? | |

How much delay? | |

Example calculations | |

How many minutes? |

Excel

Extended Erlang B

Extended Erlang B Calculator

The Extended Erlang B Calculator | |

The Extended Erlang B Calculator window | |

Performing a calculation | |

An example calculation |

- G -

- H -

- I -

Intervals

Introduction

Westbay Traffic Calculators | |

Who are the Traffic Calculators for? | |

Starting the calculators | |

The Erlang B Calculator | |

The Extended Erlang B Calculator | |

The Erlang C Calculator | |

The Call Minutes Calculator |

- L -

Layout

The Erlang B Calculator window | |

The Extended Erlang B Calculator window | |

The Erlang C Calculator window | |

The Call Minutes Calculator window | |

The Call Minutes Calculator window |

Legal notice

Licence

Lines

- M -

Microsoft Excel

Minimum

Minutes

The Call Minutes Calculator | |

Performing a calculation | |

The Call Minutes Calculator window | |

Example calculations | |

How many minutes? |

- O -

Overflow

- P -

Probability

- R -

- S -

Stop

- T -

Traffic Calculators

Westbay Traffic Calculators | |

Who are the Traffic Calculators for? | |

Navigating the calculators | |

Copyright and use restrictions | |

Licensing requirements | |

Warranty |

Traffic models

Erlang traffic models | |

The Erlang B Traffic Model | |

The Extended Erlang B Traffic Model | |

The Erlang C Traffic Model |

- W -

Westbay Traffic Calculators

Westbay Traffic Calculators | |

Who are the Traffic Calculators for? | |

Navigating the calculators | |

Copyright and use restrictions | |

Licensing requirements | |

Warranty |

Window