A B C D E F H I J K L M N O P R S T U V W X Y Z

- # -

#N/A

#NUM!

- 3 -

30 minute intervals

Analytical intervals
Erlang C functions

- A -

ACD

The Erlang C Calculator
The Erlang C Traffic Model

Address

Agents

The Erlang C variables
Minimum number of agents
How many agents?

Analytical intervals

Analytical intervals
Erlang C functions

Answered

Arguments

ASA

- B -

B.H.T.

The three variables
How much traffic?

Blocking

The three variables
How much blocking?

Busy Hour Factor

Performing a calculation
The Call Minutes Calculator window

- C -

C.C.S.

Calculating

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

Call center

The Erlang C Calculator
The Erlang C Traffic Model

Call centre

The Erlang C Calculator
The Erlang C Traffic Model

Call Minutes Calculator

The Call Minutes Calculator
The Call Minutes Calculator window
Performing a calculation
The Call Minutes Calculator window
Example calculations
How many minutes?

Calls

Cancel

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

CCS

Copyright

- D -

Delay

The Erlang C variables
How much delay?

Disclaimer

Displaying results

Duration

- E -

Email

Erlang

Erlang traffic models
The Erlang B Traffic Model
The Extended Erlang B Traffic Model
The Erlang C Traffic Model

Erlang B

The Erlang B Traffic Model
The three variables
Performing a calculation
Example Calculations

Erlang B Calculator

The Erlang B Calculator
The Erlang B Calculator window
Performing a calculation
Example Calculations
How many lines?
How much traffic?
How much blocking?

Erlang C

The Erlang C Traffic Model
The Erlang C variables
Performing a calculation
Example calculations
How much delay?

Erlang C Calculator

The Erlang C Calculator
The Erlang C Calculator window
Performing a calculation
Example calculations
How many agents?

Erlang for Excel

Erlang for Excel
Erlang for Excel functions

ErlBBlocking

ErlBLines

ErlBTraffic

ErlCAgents

ErlCCalls

Error codes

Examples

Example Calculations
How many lines?
How much traffic?
How much blocking?
An example calculation
Example calculations
How many agents?
How much delay?
Example calculations
How many minutes?

Excel

Erlang for Excel
Erlang for Excel functions

Extended Erlang B

The Extended Erlang B Traffic Model
Performing a calculation

Extended Erlang B Calculator

The Extended Erlang B Calculator
The Extended Erlang B Calculator window
Performing a calculation
An example calculation

ExtErlBBlocking

ExtErlBLines

ExtErlBTraffic

- G -

Grade of service

- H -

History

- I -

Intervals

Analytical intervals
Erlang C functions

Introduction

Westbay Traffic Calculators
Who are the Traffic Calculators for?
Starting the calculators
The Erlang B Calculator
The Extended Erlang B Calculator
The Erlang C Calculator
The Call Minutes Calculator

- L -

Layout

The Erlang B Calculator window
The Extended Erlang B Calculator window
The Erlang C Calculator window
The Call Minutes Calculator window
The Call Minutes Calculator window

Legal notice

Copyright and use restrictions
Warranty

Licence

Copyright and use restrictions
Licensing requirements
Warranty

Limits

Lines

The three variables
How many lines?

- M -

Maximum

Microsoft Excel

Erlang for Excel
Erlang for Excel functions

Minimum

Operational limits
Minimum number of agents

Minutes

The Call Minutes Calculator
Performing a calculation
The Call Minutes Calculator window
Example calculations
How many minutes?

- O -

Operational limits

Optional arguments

Overflow

The Erlang B Traffic Model
The Extended Erlang B Traffic Model

- P -

Parameters

Percentage

Previous calculations

Printing

Probability

The three variables
The Erlang C variables

- R -

Reports

- S -

Service level targets

Starting

Stop

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

Support

- T -

Telephone

Traffic

Traffic Calculators

Westbay Traffic Calculators
Who are the Traffic Calculators for?
Navigating the calculators
Copyright and use restrictions
Licensing requirements
Warranty

Traffic models

Erlang traffic models
The Erlang B Traffic Model
The Extended Erlang B Traffic Model
The Erlang C Traffic Model

Traffic unit

- W -

Warranty

Web site

Westbay

Westbay Engineers

Westbay Traffic Calculators

Westbay Traffic Calculators
Who are the Traffic Calculators for?
Navigating the calculators
Copyright and use restrictions
Licensing requirements
Warranty

Window

The Extended Erlang B Calculator window
The Erlang C Calculator window
The Call Minutes Calculator window
The Call Minutes Calculator window