Westbay Traffic Calculators |

Who are the Traffic Calculators for? |

Erlang traffic models |

Starting the calculators |

Navigating the calculators |

Operational limits |

Displaying previous results |

Important notice |

Copyright and use restrictions |

Licensing requirements |

Warranty |

How to contact us |

The Erlang B Calculator |

The Erlang B Calculator window |

The Erlang B Traffic Model |

The three variables |

Performing a calculation |

Example Calculations |

How many lines? |

How much traffic? |

How much blocking? |

The Extended Erlang B Calculator |

The Extended Erlang B Calculator window |

The Extended Erlang B Traffic Model |

Performing a calculation |

An example calculation |

The Erlang C Calculator |

The Erlang C Calculator window |

The Erlang C Traffic Model |

The Erlang C variables |

Performing a calculation |

Minimum number of agents |

Example calculations |

How many agents? |

How many calls? |

How much delay? |

What percentage in target? |

The Call Minutes Calculator |

The Call Minutes Calculator window |

Performing a calculation |

The traffic model used |

The Call Minutes Calculator window |

Example calculations |

How many lines? |

How many minutes? |

Erlang for Excel |

Installation of Erlang for Excel |

Using Erlang for Excel |

Analytical intervals |

Service level targets |

Erlang for Excel functions |

Erlang B functions |

ErlBLines() |

ErlBBlocking() |

ErlBTraffic() |

Extended Erlang B functions |

ExtErlBLines() |

ExtErlBBlocking() |

ExtErlBTraffic() |

Erlang C functions |

ErlCAgents() |

ErlCCalls() |

Example Excel calculators |

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