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Minimum number of agents

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There is a minimum number of agents which MUST be provided in order for a stable situation to exist. Failure to provide this minimum number of agents would result in an ever increasing call queue length and would result in a high level call abandonments which cannot be analysed using Erlang C.

 

If you enter a figure lower than this minimum (which depends on calls duration and number of calls), then you will see an error message when you start a calculation, and the minimum number of agents will be entered for you before the calculation commences.

 

See also

 

The Erlang C variables

Performing a calculation