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Erlang C functions

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There are two Erlang C functions included with Erlang for Excel:

 

ErlCAgents()
Used to estimate how many call center agents are required in an hour to meet service level targets.

 

ErlCCalls()
Used to estimate how many calls a call center can handle with a given number of agents.

 

 

Analytical intervals

 

These functions assume that call volumes entered and returned relate to a one hour period. Different analytical intervals can also be used (for example: 15 minutes and 30 minutes).

 

See also

 

Erlang for Excel functions

Analytical intervals