A project is a collection of days which share common features. These features are:
|•||A name for the project|
|•||A start time for the project (i.e. the start time for the first time period of each day).|
|•||The average call duration for incoming calls|
|•||The Agent Availability factor|
|•||The average wrap-up time for incoming calls|
The left hand pane of the Ansapoint window shows the structure of the Ansapoint database. The top level icon represents the entire database. At one level below, the defined projects are displayed. Below that, all the days defined within a project are shown as icons.
The Ansapoint main window
The data relating to each day is brought into view by clicking on an icon representing a day. The days are displayed in the order in which they were created.