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Project properties

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This command can be used to change the properties of the current project using the Project Properties Dialogue Box.  The properties include:

 

Start time
Average call duration
Average wrap-up time
Agent availability
Call answering service level targets
Trunk blocking targets

 

The interval selected when the project was created is also displayed (15 minutes, 30 minutes or 60 minutes), although this cannot be changed for an existing project.