Navigation:  Menu commands > File menu >


Print this Topic Previous pageReturn to chapter overviewNext page

This command can be used to change the properties of the current project. The properties include:


Start time
Average call duration
Average wrap-up time
Agent availability
Call answering service level targets
Trunk blocking targets


The interval selected when the project was created is also displayed (15 minutes, 30 minutes or 60 minutes), although this cannot be changed for an existing project.