| Ansapoint |
 | Who is Ansapoint for? |
| Why carry out call centre design? |
| Using Microsoft Windows ® |
| Removing Ansapoint |
| File permissions |
| Navigating Ansapoint |
| Important notice |
| Copyright and use restrictions |
| Licensing requirements |
| Warranty |
| How to contact us |
| The Ansapoint database |
| What is a project? |
| Creating a new project |
| Renaming a project |
| Deleting a project |
| Project properties |
| What is a day? |
| Creating a new day |
| Duplicating a day |
| Renaming a day |
| Deleting a day |
| Performing calculations |
| Manually entering call volumes |
| Importing call volumes |
| Entering agent numbers |
| Calculating the results |
| The results summary |
| Adding a new interval |
| Removing an interval |
| Printing the results |
| Exporting to Excel |
| Displaying charts |
| Colour dialogue box |
| Example project |
| Menu commands |
| File menu |
| New |
| Rename |
| Delete |
| Properties |
|
| Exit |
| Days menu |
| New |
| Duplicate |
| Rename |
| Delete |
| Auto analysis |
| Paste calls data |
| Export to Excel |
| Intervals menu |
| New |
| Delete |
| Cancel current entry |
| Calculate current interval |
| Calculate whole day |
| Tools menu |
| Summary panel |
| Project properties |
| Help menu |
| Help topics |
| Web site |
| About Ansapoint |
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