Ansapoint |
Who is Ansapoint for? |
Why carry out call centre design? |
Using Microsoft Windows ® |
Removing Ansapoint |
Navigating Ansapoint |
The Ansapoint database |
What is a project? |
Creating a new project |
Renaming a project |
Deleting a project |
Project properties |
What is a day? |
Creating a new day |
Duplicating a day |
Renaming a day |
Deleting a day |
Performing calculations |
Manually entering call volumes |
Importing call volumes |
Entering agent numbers |
Calculating the results |
The results summary |
Adding a new interval |
Removing an interval |
Printing the results |
Exporting to Excel |
Displaying charts |
Colour dialogue box |
Example project |
Menu commands |
File menu |
New |
Rename |
Delete |
Properties |
Exit |
Days menu |
New |
Duplicate |
Rename |
Delete |
Auto analysis |
Paste calls data |
Export to Excel |
Intervals menu |
New |
Delete |
Cancel current entry |
Calculate current interval |
Calculate whole day |
Tools menu |
Summary panel |
Project properties |
Help menu |
Help topics |
Web site |
About Ansapoint |
Licensing |
Licensing requirements |
Copyright and use restrictions |
Warranty |
How to contact us |
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