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Adding an interval (or time period)

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If you have the Daily Calls Table in view, a new time period can be added to the current day using the Intervals | New command on the main menu.  The new time period will be seen as a blank row appended to the table.  The row is ready for the entry of a new call volume figure in its yellow Calls cell or a new agent number in its Agents cell.  You can cancel the addition of a new by pressing the Escape key.

 

See also

 

Manually entering call volumes

Importing call volumes

The results

Navigating Ansapoint

Removing an interval